Legal

Privacy Policy

Effective date: September 15, 2026

This Privacy Policy explains how RITEWAY AFFORDABLE CARE INSURANCE AGENCY INC, doing business as Riteway Affordable Care ("Riteway," "we," "us," or "our"), collects, uses, discloses, and protects information when you visit ritewaycares.com, ask about insurance coverage, work with an agent, or communicate with us by phone, email, or text message.

Please do not use an unencrypted website form, email, or text message to send medical records, Social Security numbers, payment-card details, or other highly sensitive information unless a Riteway representative has directed you to an approved secure method.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information, such as your name, phone number, email address, mailing address, and date of birth.
• Insurance and household information you choose to provide, such as household size, estimated income, current coverage, preferred doctors, prescriptions, and coverage needs.
• Application information needed to assist with quotes, eligibility review, enrollment, renewals, or coverage changes.
• Communications and consent records, including messages, call notes, form submissions, consent selections, opt-in source, date and time, and opt-out requests.
• Website and device information, such as IP address, browser and device type, referring page, pages viewed, and cookie or similar technology data.

How we use information

We may use information to respond to requests; provide insurance education, quotes, comparisons, and enrollment support; help with renewals or coverage changes; communicate about appointments and applications; maintain consent and compliance records; operate and improve our website; protect against fraud or misuse; and satisfy legal, carrier, Marketplace, and regulatory obligations.

Text messages and consent

When you separately and affirmatively opt in to service messages, Riteway may send text messages related to your inquiry, requested quote, appointment, application, enrollment, renewal, or customer support. If you separately opt in to promotional and marketing messages, Riteway may also send recurring coverage reminders, plan information, and offers. Each consent is optional and is not a condition of purchasing insurance, enrolling in coverage, or receiving service.

• Message frequency varies based on your request and activity.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help, call 954-425-2746, or email help@ritewaycares.com.

We maintain opt-in and opt-out records as reasonably necessary to honor your choices and demonstrate compliance. Please review our Terms of Service for additional messaging terms.

How we disclose information

We may disclose information when reasonably necessary to:

• licensed insurance agents, insurance carriers, Marketplace or government systems, and enrollment partners involved in the service you request;
• vendors that support hosting, secure forms, customer relationship management, communications, analytics, document processing, and business operations under appropriate restrictions;
• professional advisers, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, and security; or
• a successor in connection with a merger, acquisition, financing, or transfer of business assets, subject to applicable law.

Mobile information and SMS consent

We do not sell or share mobile phone numbers, text-message opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information only to service providers that help us deliver messages and operate the program, or when required by law. Those providers may use it only to perform services for Riteway.

We do not sell personal information for money. If our practices change in a way that creates additional rights under applicable law, we will provide any required notice and choices.

Cookies and analytics

Our website may use cookies and similar technologies for essential operation, security, preferences, and performance measurement. Browser settings may allow you to block or delete cookies, although some features may not work as intended.

Data security and retention

We use administrative, technical, and physical safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure. We retain information only as long as reasonably necessary for the purposes described here, including service, consent, recordkeeping, dispute, legal, and regulatory needs.

Your choices and requests

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. You may also withdraw SMS consent at any time by replying STOP. To submit a privacy request, email help@ritewaycares.com or call 954-425-2746. We may need to verify your identity before completing a request, and legal exceptions may apply.

Third-party services and links

Our website or agents may connect you with third-party carrier, Marketplace, scheduling, or enrollment services. Their privacy practices are governed by their own notices, and Riteway is not responsible for third-party websites we do not control.

Children

Our website is intended for adults seeking insurance information. We do not knowingly collect personal information directly from children under 13 through this website. A parent or legal guardian may provide information about dependents when seeking family coverage.

Changes to this policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The effective date above shows when the current version took effect.

Contact us

RITEWAY AFFORDABLE CARE INSURANCE AGENCY INC
doing business as Riteway Affordable Care
450 Fairway Dr, Suite 206
Deerfield Beach, FL 33441
help@ritewaycares.com
954-425-2746